1.Which regions support delivery
In order to ensure our after-sales service, we cannot provide stable after-sales service for countries other than the United States, so orders outside the United States are not supported for the time being. If the delivery area is adjusted in the future, it will be announced on the website without prior notice. We apologize if it affected you.
2.Modify the address
Please check the order information carefully before payment. Shipping information cannot be changed after shipping. If you need to modify the address, you can send an email to [email protected], we will try our best to contact the courier company to modify it. The resulting additional shipping or additional charges are borne by the customer.
3.Order processing time
Our service hours are Monday-Friday/9:00AM-9:00PM (EST). For all US paid orders, we process within 1-3 business days.
Note: Order processing ends at 9:00 PM every day, orders placed after 9:00 PM will be prioritized on the next business day. Saturday and Sunday orders will be prioritized starting Monday.
4.What should I do if the order processing time is too long?
We are sorry if there is a timeout. You can contact us at [email protected]; we will process your order as soon as possible. If you need to cancel your order, we will arrange a refund for you and your payment amount will be returned to your payment account. Refund arrival time varies by payment method, but usually takes one to two business days.
5.How long will it take for the product to be shipped?
For all US orders, we ship using Standard Express, $5 shipping per order, free shipping on orders over $50, express delivery takes 4-10 business days.
You can also choose our Vip Express method, the express fee is $8.88, and it will be delivered within 3 to 7 business days after the order is shipped.
After placing an order, we will send an email with the order number and order tracking code to your mailbox, please keep it safe, this is your proof of purchase at campingspillow.com.
6.Delivery time
Delivery time for orders is 7-13 business days. Orders are not shipped or delivered on weekends or holidays. In the event of a large-scale event, the number of active orders increases sharply, and there will be a slight delay in delivery. Please forgive me.
7. How to deal with the long transportation time of the goods?
If the user does not receive the Travel camping pillow within the standard delivery time or the logistics has not been updated, you can contact us at [email protected], we will try our best to help you contact the logistics company and reply you within 24 hours.
8. What if the product is damaged during shipping?
Sorry, you did not receive the Travel camping pillow in perfect condition, please send your unboxing video and order number to [email protected] and we will arrange for a re-dispatched or partial refund.
9. What if the product is missed?
Before shipment, we will carefully check the contents of the package. If you encounter the problem of missing Travel camping pillow, please send an email to [email protected]. You need to provide the unpacking video and order number, and we will arrange for you to re ship or partially refund.
10.Sales Tax
Sales tax is borne by the customer.
We strongly recommend customers to register an account with us to track their orders.
11. Packaging
We pack it in an exclusive bag, then pack it into an outer box and seal it for shipping. Please check that the package is in good condition before signing for it. If the Travel camping pillow is damaged or dirty, please reject it and contact customer service to explain the reason, we will follow up in time.
12. Sign for receipt
Please check that the Travel camping pillow is in good condition before signing.
If the package is damaged or out of stock, please reject it and contact customer service in time, we will follow up in time;
If you find any damage to the Travel camping pillow after receiving it, please contact us in time and we will take care of it properly.
If others sign for receipt, it shall be deemed that the consignee himself signed for receipt;
If the package is rejected due to customer reasons (non-quality issues), the freight will be borne by the customer.
13. COVID-19
In response to COVID-19, all our carriers are taking precautions to ensure the health and well-being of their drivers and customers, and transit times may increase.
We hope you understand and appreciate the steps we are taking to protect you and ensure we can continue to operate as normal.
If you have any questions about Shipping Policy, please call at +(1)(937) 483-6560 or email at [email protected] to contact our customer service staff Cindy Tillman, we will reply you within 24 hours.
